Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservice@cremedecontour.com

Brand Ambassadors/ Beauty Ambassadors/ Affiliate Program

We are, please email us at customerservice@cremedecontour.com

Our team will be in contact with you.

Yes! We offer an affiliate program. When you sign up you will receive a Coupon Code and Direct Link to share on your social media accounts. Customers will receive 10% OFF their order by using your code or link and you will receive 10% commission per order. You must have a valid Paypal account.

https://cremedecontourskin.com/pages/affiliate

If you are interested in starting your own business we are happy to help you get started!

Take a look at our Independent Beauty Ambassador Program!

https://cremedecontourskin.com/pages/become-an-independent-beauty-ambassador

Cancellations & Returns

You can send us an email at customerservice@cremedecontour.com

Please contact us immediately for cancellations as you have 24 hours to cancel.

We package our items carefully, but orders can be damaged during shipment due to the carrier. If you order from cremedecontourskin.com, please send us an email at customerservice@cremedecontour.com with your order number and a photo of the broken item/s. Our representatives will assist you with this!

WE HIGHLY RECOMMEND ADDING A MOISTURE-RESISTANT ICE PACK TO YOUR ORDER.

It's possible for some products to melt while in transit especially during summer months or in hot climates. If your package is left outside for a long time, there's a possibility that the products will melt. In most cases, you can simply put the melted product in the fridge and let it solidify. We're not responsible for products melted during transit but we will do our best to make it right! You can send us an email at customerservice@cremedecontour.com along with your order number and photo of the item you received.

We accept cancellations within 24 hours of purchase. However, any custom handmade products, Body Butters, Body Scrubs, Body Oils, Body Balms etc. are only eligible for Exchange or Store Credit within 10 calendar days of receipt of the product.

Subscription Boxes are considered Final Sale and are not eligible for Returns or Exchanges.

If there is an issue with your box please contact customer service and we will do everything we can to assist you.

Apparel/Lingerie items are considered Final and are not eligible for Returns or Exchanges.

Sale items are considered Final and are not eligible for returns.

Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Please read full product descriptions. Please be sure your address is accurate as we are not responsible for undeliverable packages.

Digital Products are considered FINAL SALE (No Refund)

Candles are considered FINAL SALE (No Refund)

Payments

We accept all major credit cards and debit cards including PayPal..

This is usually caused by mismatch payment informations. Please check the credit card number, CVV, name on the card and expiry date. If there's still an error, please contact us to get assistance placing an order.

YES, we currently have gift cards available which are valid up to a year.

Product Info

Information for our products are available in their individual product pages. Uses, benefits, price, and full ingredients list are available in the individual product pages. If you have any questions, feel free to reach out to us! You can chat with us or email us at customerservice@cremedecontour.com

All products are made with Global ingredients and created in the USA.

Our products has a 6 months expiry after opening.

Yes, a biodegradable wood spoon or wooden scooper comes with Body Butters & Body Scrubs Free of Charge, based on Availability.

We currently offer samples with a Limit of 1 Per Transaction. Samples Here

If you're interested in selling Creme De' Contour Body & Skincare products, please email us at customerservice@cremedecontour.com

Shipping

Once we pack your package and ship it out, you will receive the tracking number via email. We're currently shipping all orders through USPS. You can track the status of the shipment on our Order Tracking Page or using the tracking number provided on this site: https://tools.usps.com/go/TrackConfirmAction_input

Please allow 10-14 Business Days for your items to ship as all products are handmade with the upmost care.

Please see Processing and Shipping time page for USPS shipping times.

You should receive an email confirmation after successfully placing an order. Please check your spam mail and make sure you add customerservice@cremedecontour.com to your mailing list. If you want another email copy of your order confirmation just contact us and we'll resend it!

Kindly coordinate with your local post office. As much as we would like to help, they would be the best people to sort this out. If there's any way we can be of help, just please reach out by sending us an email at infobodyskincare@cremedecontour.com

We will help coordinate with the carrier and assist you in possible actions we can do to resolve this! We are not responsible for any undeliverable packages due to incorrect addresses.


Subscription Boxes

Upon subscribing, you will be billed for your first Box. Unless otherwise stated on our website*, your first Box will be a variation of that month's featured box as long as you subscribe by 11:59 p.m. ET on the last day of the month. For example, if you join us on January 31 at 11:59 p.m. ET, your first box will be a January box (inventory allowing; the homepage will state if a different box is available). However, if you subscribe on February 1 at 12 a.m. ET, your first box will be a February box.

For sneak peeks, follow us @cremedecontourskin on social media. Sneak peeks start at the beginning of the month and continue until the full box is revealed. Each box will contain 4-5 Full Size Items.

You will not have to resubscribe each month to receive your Box. We are an automated subscription service. 🤎

Once you subscribe and are billed for your first box, you will automatically be placed on a recurring payment schedule per your chosen subscription term (month-to-month; or 3, or 12 prepaid months at a time). Then, you will be billed on the first day of each month moving forward (per your subscription term) for that month's box.

Every month, you will receive a tracking email within 15 days from the date your payment was made. We ship in batches, so you may receive your tracking email at different times each month (please allow the full 15 days). Prepaid boxes are shipped within 15 days from the 1st day of the month.

If you wish to stop your subscription before the next renewal, you must cancel your subscription by 11:59 p.m. ET on the last day of the month. 

Your subscription box includes 4-5 full-size products every month. 🤎

We’re currently shipping to all of the U.S. (including its territories & PO boxes) and all of Canada. We're also shipping to military bases with APO, FPO, or DPO shipping addresses.

🤎 Your Box will ship out with a tracking email within 15 days from the date of purchase (be sure to check your Spam/Junk folders just in case).

🤎 Please keep in mind that we ship in batches and you may receive a tracking email at varying times each month (even if you typically receive a tracking email by a certain time). Pre-paid boxes begin processing on the 1st day of each new month.

Boxes are currently sent through a variety of shipping companies (DHL, FedEx SmartPost, UPS, APC / Canada Post, and USPS). We’re constantly exploring options to get your box to you quicker and more efficiently.

Shipping within the contiguous U.S. (48 bordering states) is free. Subscriptions outside of the contiguous U.S. (including Hawaii, Alaska, all U.S. territories, and Canada) pay a shipping fee.

Boxes ship within 15 days from the date of purchase, and you will receive a tracking number as soon as your order is ready (be sure to check your Spam/Junk folders just in case)

Due to the way our Boxes are processed, you may receive your tracking number on different days each month, even if you typically receive it by a specific day. Please do allow the full timeframe to receive tracking information for your Box. 

For pre-paid boxes, boxes begin processing from the 1st day of each new month.

If your tracking information reports that your box was returned to us due to a delivery issue, please contact our Support team for further assistance. Be sure to include:

-The email address associated with your account
-Your best shipping address
-The box you are missing

We'll take care of the rest. 🤎

Your box will ship to the address that is marked as your Default Shipping Address at the time your payment is processed. Because subscriptions renewals are automatically scheduled for the 1st day of each month, you must update your Default Shipping Address before 1st of the month, 12 a.m. ET, to ensure that your box is shipped to your preferred address. If your address is changed after the deadline and your box ships to your previous address, we recommend contacting the carrier as soon as possible to attempt to reroute your box.* If you are unable to retrieve your box, please contact our Support team as soon as possible with your best shipping address and they will assist you further. 🤎

*USPS reserves the right to charge a fee for their forwarding service. You will be required to pay a fee in order to retrieve your order.

We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, you are responsible for the original shipping cost and any additional duties, fees, customs, or taxes incurred in shipping. Please note that you are responsible for any local customs and duties on your order.