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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservice@cremedecontour.com

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Information for our products are available in their individual product pages. Uses, benefits, price, and full ingredients list are available in the individual product pages. If you have any questions, feel free to reach out to us! You can chat with us or email us at customerservice@cremedecontour.com

All products are made with Global ingredients and created in the USA.

Our products has a 6 months expiry after opening.

Yes, a biodegradable wood spoon or wooden scooper comes with Body Butters & Body Scrubs Free of Charge, based on Availability.

We accept all major credit cards and debit cards including PayPal..

You can send us an email at customerservice@cremedecontour.com

Please contact us immediately for cancellations as you have 24 hours to cancel.

Once we pack your package and ship it out, you will receive the tracking number via email. We're currently shipping all orders through USPS. You can track the status of the shipment on our Order Tracking Page or using the tracking number provided on this site: https://tools.usps.com/go/TrackConfirmAction_input

This is usually caused by mismatch payment informations. Please check the credit card number, CVV, name on the card and expiry date. If there's still an error, please contact us to get assistance placing an order.

YES, we currently have gift cards available which are valid up to a year.

Please allow 10-14 Business Days for your items to ship as all products are handmade with the upmost care.

Please see Processing and Shipping time page for USPS shipping times.

You should receive an email confirmation after successfully placing an order. Please check your spam mail and make sure you add customerservice@cremedecontour.com to your mailing list. If you want another email copy of your order confirmation just contact us and we'll resend it!

We package our items carefully, but orders can be damaged during shipment due to the carrier. If you order from cremedecontourskin.com, please send us an email at customerservice@cremedecontour.com with your order number and a photo of the broken item/s. Our representatives will assist you with this!

Kindly coordinate with your local post office. As much as we would like to help, they would be the best people to sort this out. If there's any way we can be of help, just please reach out by sending us an email at infobodyskincare@cremedecontour.com

We will help coordinate with the carrier and assist you in possible actions we can do to resolve this! We are not responsible for any undeliverable packages due to incorrect addresses.


WE HIGHLY RECOMMEND ADDING A MOISTURE-RESISTANT ICE PACK TO YOUR ORDER.

It's possible for some products to melt while in transit especially during summer months or in hot climates. If your package is left outside for a long time, there's a possibility that the products will melt. In most cases, you can simply put the melted product in the fridge and let it solidify. We're not responsible for products melted during transit but we will do our best to make it right! You can send us an email at customerservice@cremedecontour.com along with your order number and photo of the item you received.

We currently offer samples with a Limit of 1 Per Transaction. Samples Here

We accept cancellations within 24 hours of purchase. However, any custom handmade products, Body Butters, Body Scrubs, Body Oils, Body Balms etc. are only eligible for Exchange or Store Credit within 10 calendar days of receipt of the product.

Apparel/Lingerie items are considered Final and are not eligible for Returns or Exchanges.

Sale items are considered Final and are not eligible for returns.

Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Please read full product descriptions. Please be sure your address is accurate as we are not responsible for undeliverable packages.

Digital Products are considered FINAL SALE (No Refund)

If you're interested in selling Creme De' Contour Body & Skincare products, please email us at customerservice@cremedecontour.com

We are, please email us at customerservice@cremedecontour.com

Our team will be in contact with you.

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