Cancellations & Returns

We accept cancellations within 24 hours of purchase. However, any custom handmade products, Body Butters, Body Scrubs, Body Oils, Body Balms etc. are only eligible for Exchange or Store Credit within 10 calendar days of receipt of the product.

All products and labels are made by hand therefore, any color variations are considered acceptable.

WE HIGHLY RECOMMEND ADDING A MOISTURE-RESISTANT ICE PACK TO YOUR ORDER.

Subscription Boxes are considered Final Sale and are not eligible for Returns or Exchanges.

If there is an issue with your box please contact customer service and we will do everything we can to assist you.

Apparel/Lingerie items are considered Final and are not eligible for Returns or Exchanges.

Sale items are considered Final and are not eligible for returns or exchanges.

Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Please read full product descriptions. Please be sure your address is accurate as we are not responsible for undeliverable packages.

Digital Products are considered FINAL SALE (No Refund)

Candles are considered FINAL SALE (No Refund)

The Body Butter Bar Experience

Cancelation and Booking Policy:

Bookings are non-refundable. If you need to cancel your appointment you will receive a voucher to book at a later date based on availability. If you cancel the day of or 24 hours before your appointment you will still receive a voucher to reschedule however, appetizers and beverages will not be included in the next appointment due to prepping required for each appointment. If you are 30 minutes late to your appointment, the appointment will need to be rescheduled and will not include appetizers or beverages for the next appointment.

To reschedule please email: customerservice@cremedecontour.com